53rd Senate District
 
George H. Winner, Jr.
 
George H. Winner, Jr.
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New York State’s "Do Not Call" Registry Goes National New York State’s "Do Not Call" Registry Goes National


Do Not Call Statistics


*  The NYS Consumer Protection Board estimates that at least a half-billion sales calls have been prevented from coming into New York households thanks to the State’s "DO NOT CALL" law.


*  The federal "DO NOT CALL" registry will provide stiffer penalties for violators — up to $11,000 per violation.


*  The New York State Consumer Protection Board (CPB) will continue to administer the State’s successful "DO NOT CALL" laws.


Frequently Asked Questions About the National "DO NOT CALL" Registry - Adding a Level of Protection to the Toughest State Law Against Unwanted Telemarketing Calls.


How do I register for the National "Do Not Call" Registry?
*  To register by phone, call toll-free 1-888-382-1222. You must call from the phone number you wish to register.

*  To register online, go to . You must have an active e-mail address.

*  If you previously signed up for the NYS "Do Not Call" registry (prior to July 1, 2003), you do not have to re-register.

Q.Who manages the National "Do Not Call" Registry?
A.
The National "Do Not Call" Registry is managed by the Federal Trade Commission (FTC), the nation’ consumer protection agency. It will be enforced by the FTC, the Federal Communications Commission (FCC), and the NYS Consumer Protection Board.


Q. How soon after I register will I notice a reduction in calls?
A.
Telemarketers covered by the National "Do Not Call" Registry will have up to three months from the date you register to stop calling you. Your number will stay in the registry for five years, until it is disconnected, or until you delete it from the registry. After five years, you may renew your registration.


Q. How does the National "Do Not Call" Registry work?
A.
The law requires telemarketers to search the registry every three months and remove phone numbers from their call lists that are on the registry. If you receive a telemarketing call after you have registered your telephone number (and it has been in the registry for three months), you may file a complaint.


Q. How do I file a "Do Not Call" complaint?
A.
Violations may be reported to the NYS Consumer Protection Board at 1-800-697-1220 orwww.consumer.state.ny.us. You may also file a complaint with the FTC at ww.DONOTCALL.gov or toll-free at 1-888-382-1222 (TTY 1-866-290-4236). You will have to know the company’ name or phone number to file a " not call" complaint. A telemarketer who disregards the National " Not Call" Registry could be fined up to $11,000 for each call.


Q. What about the privacy of my information?
A.
The only personal information that will be shared with telemarketers is the phone number you register. Your email address will be stored separately and securely. It will not be accessible by others outside the FTC.


Q. Will all telemarketing calls stop if I register?
A.
No.
There are some exceptions. You may still receive calls from:
*  charities;
political organizations;
*  religious corporations; 
*  telephone surveyors;
*  companies with which you have an existing business relationship; and
companies seeking a face-to-face meeting before concluding a sales transaction.


Q. Are there other protections against unwanted telemarketing calls?
A.
Yes.
The Telemarketing Sales Rule (TSR) prohibits deceptive and abusive telemarketing acts and practices and restricts calls to the hours between 8 a.m. and 9 p.m. TSR requires caller ID transmission. Telemarketers must transmit their telephone number and, if possible, their name to your caller ID service. This will protect your privacy, increase accountability on the telemarketer’ part, and help in law enforcement efforts.


Q What if I move?
A.
If you change your phone number, you must re-register.


Q. Do all household members need to include their names on the registry?A. No. Registering one home phone number covers all household members. If you have two or more phone numbers in your home, you will need to register all of them.


Q. What if I wish to remove my number(s) from the registry?
A.
You must contact the FTC to be removed from the registry.



 

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